Privacy Policy

1.       Your account

Energy Economy Ltd recommends to safeguard the confidentiality of the username and password you use to log into the WEBSITE, to avoid unauthorized access to your personal account. This way, using the WEBSITE with your account (username and password), it is presumed that you take responsibility for every action that you take while being logged-in with that account.

By logging in/using the WEBSITE, clients and users agree to take every precaution against the disclosure of their username and password to a third party.

If you have any doubts about unauthorized access to or abuse of your account, we advise you to inform us immediately.

When making a registration, the information you provide should be complete and correct. Always remember that you take responsibility and including criminal liability, about statements, records and false information.

Access to the WEBSITE can be denied or limited during maintenance, upgrade or when implementing new services and activities.

Energy Economy Ltd will make every possible effort to allow access to the WEBSITE without interruptions and/or errors. However, due to the nature of the INTERNET, uninterrupted access and lack of errors cannot be guaranteed.

2.       Confidentiality policy

Energy Economy Ltd understands the importance of confidentiality of personal information. During every transaction we secure the data of all USERS, and guarantee it’s protection.

Our advices are:

Protect your password!

Do not give your password to anyone. A person that knows your password has access to your account. Avoid using the same password for all accounts;
If you are using a public computer (e.g. in a library or an Internet café), always make sure you logged out before turning off or leaving the computer;
Change your password frequently;

Do not reveal personal information

Energy Economy Ltd will not ask you on the phone or by e-mail for your WEBSITE account password or for credit/debit card number. Energy Economy Ltd will not ask you on the phone to reveal your bank account information. All requests of this kind by phone or e-mail should be ignored.

If somebody gives you a request of this kind, please inform Energy Economy Ltd.

Identify false e-mails (fraud or deception)

Authentic e-mails sent by Energy Economy Ltd are ones that end with “@energy-economy.eu”

3.       Protection of personal information

Energy Economy Ltd guarantees the security of provided personal information.

All data and personal information provided by the USERS/CUSTOMERS, is used by Energy Economy Ltd to manage orders; deliver products and services; manage payments; communicate with USERS/CUSTOMERS about orders, products, services and promotional offers, recommendations about products and services.

Energy Economy Ltd keeps all information placed on the WEBSITE by USERS/CUSTOMERS.

Personal information is considered all information that can be used to identify a person, or its equivalent. A single person is considered a person that can be identified directly or indirectly by an identification number (or social security number) and one or more parameters of its physical identity- psychological, mental, cultural or social.

Managing personal information is considered every operation or set of operations that are performed with personal information, using automatic or non-automatic measures, like collecting, recording, organizing, disclosing to a third party, disseminating it, combining, blocking, deleting or destroying that information.

By registering in the WEBSITE/making an ORDER and filling personal information forms, USERS/CLIENTS declare that they agree for their personal information to be included in the Energy Economy Ltd database. They also explicitly and unequivocally agree that their information can be stored and used by Energy Economy Ltd and partners of Energy Economy Ltd for:

Marketing purposes by receiving informational or commercial messages ( offers, promotions, advertising and marketing messages from Energy Economy Ltd or third parties which have relations of any kind with Energy Economy Ltd) on the submitted e-mails by CUSTOMERS and CLIENTS;
Participating in promotions;
Sending non-commercial and administrative messages (changes in the website, administration, etc.);
Necessary internal statistics with the intention of improving the quality of the provided services and images on the WEBSITE, as well as creating new characteristics, elements, promotions, function of new services;
For allowing access to restricted sections of the WEBSITE; 
Marketing researches;
Tracking sales data.

Energy Economy Ltd can disclose this information to its distributors and agents under disclosure agreement; performing certain actions by Energy Economy Ltd, and without limitations for – management and execution of orders, deliveries, data analysis, aiding marketing purposes, sending offers via e-mail or SMS, researching and analyzing sales, credit/debit card. These suppliers can have access to personal information, when necessary, to perform their duties.

Energy Economy Ltd will disclose the information of Your account and other personal information when explicitly instructed by the law enforcement agencies or to protect its rights, ownership and security. This includes exchange of information with other companies and organizations that prevent fraud. Of course this does not include the selling, sharing or disclosing personal information by any means for commercial purposes different than the ones already listed.

4.        Intellectual property rights

The content of this WEBSITE, the shape, graphics, logos, buttons, icons, images, audio and video files, digital downloads, compilations of data and software are the property of Energy Economy Ltd, its representatives or content providers and are protected by the laws of Republic of Bulgaria, as well as the international laws of Copyright and.

All materials, included in this WEBSITE (content), are the ownership of Energy Economy Ltd..

Without applying the above statements, Energy Economy can give the option of downloading wallpapers, screensavers and other aiding programs from the WEBSITE.

The access/ usage of this WEBSITE does not give the USER/CLIENT rights to resell or use for commercial purposes the WEBSITE or its content.

USERS/CLIENTS do not have the right to collect and/or use lists, descriptions and product prices, traded by Energy Economy LTD, or make a copy of this WEBSITE and/or its content.

Every download or copying an account information in favor of another trader, as well as using automatic devices or other means of extracting data is strictly forbidden without the explicit written agreement of Energy Economy Ltd.

The access/usage of this WEBSITE does not give the USER/CLIENT the right to re-create, duplicate, copy, sell, re-sell, visit or use for any form of commercial purpose this WEBSITE and all parts of it without the explicit written agreement by Energy Economy Ltd.

USERS/CLIENTS do not have the righ to use the logo, brand or any other graphics/drawings on this WEBSITE without the explicit written agreement by Energy Economy Ltd.

By supplying information or materials through this WEBSITE, the USER/CLIENT agrees to allow Energy Economy Ltd to use, re-create, play, show, modify, broadcast and spread these materials or information. Also the USER/CLIENT agrees that the company Energy Economy Ltd can freely and in its interest use these ideas, concepts, know-how or techniques, sent via the website balkanenergy.bg or energy-economy.eu. The company Energy Economy Ltd. will not be bound by liabilities considering the privacy of the sent information, if the acting Law does not specify anything else on this matter.