Terms and Conditions

www.balkanenergy.net is the online trading domain name of: Energy-Economy LTD a company registered in Bulgaria with VAT number BG202292288

1. Conditions Applicable

1.1 By using the web site and the online store www.balkanenergy.net, the Client agrees to be bound by the following terms. If you do not accept these terms, you may not use the site or the information displayed.

1.2 www.balkanenergy.net shall sell and the Client may purchase the products in accordance with any electronic or written order of the Client which is accepted by www.balkanenergy.net, subject in any case to these conditions.

1.3 Any variation of these conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by its Managing Director or other person authorised in written by him.

1.4 Any mistyping or clerical or other error or omission in any sales literature, eg. quotation, price list, acceptance of offer, invoice or other document or information issued by www.balkanenergy.net shall be subject to correction without any liability on the part of www.balkanenergy.net.

1.5 If any provision of these conditions is adjudged invalid or unenforceable in whole or in part the validity of the other provisions of these conditions and the remainder of those provisions in question shall not be affected.

1.6 Your statutory rights are not affected

2. Sizes Images and pictures 

2.1 We try a lot to make sure that all sizes and measurements are as accurate as possible but there are rare occasions that there are wrong information. We will correct it and inform you about it as soon as possible.

2.2 Pictures are made under specific light conditions for illustrative purpose only, and may not exactly match the product itself, also colours may vary slightly to those illustrated.

2.3 Sometimes the manufacturers make minor improvements to the products altering the product specifications, these changes are not affecting the efficiency or the look of the product. In case you don’t agree with these changes, we will do our best to offer you a substitute of the same or better quality at the same price.

3. Price

3.1 Prices are correct at time of publication.

3.2 All prices include VAT (20%).

3.3 www.balkanenergy.net reserves the right to change any advertised prices at any time.

3.4 Errors and omissions are exempted.

3.5 All prices are in Euro.

3.6 Delivery charges will vary depending on order quantity and type of product. Always check with us to confirm correct charges apply if you order more than one piece.

4. Offer and acceptance

4.1 A binding contract is formed between you and Energy Economy LTD when you receive confirmation from us by e-mail, telephone or other agreed means that your order has been accepted.

4.2 To order goods you must be least 18 years of age.

5. Supply of goods

5.1 The Client is solely responsible for insuring that the Products are suitable and fit for his purpose.

5.2 The advices of the Energy Economy sales team are based on data provided by the Clients. Under no circumstances can replace the on site inspection, measurement and technical analysis of a specialized engineer or installer.

5.3 www.balkanenergy.net reserves the right to refuse the supply of goods at its discretion.

6. Payment

6.1 Orders must be fully paid in order to start the procedure of preparing and sending.

6.2 www.balkanenergy.net accept on-line payments with all major credit and debit cards through the system of Braintree and Paypal. No charge is made to a consumer for credit card payments.

7. Availability

7.1 All offered goods are subject to availability. If goods are found to be unavailable or discontinued, www.balkanenergy.net will offer a similar substitute if available, subject to your agreement.

7.2 If there is no suitable substitute, the transaction for that item will be void and any payment will be returned.

7.3 www.balkanenergy.net will not be held responsible for any costs incurred due to items being delayed or unavailable.

8. Conditions Force Majeure

8.1 Neither party shall be liable for any default due to any act of God, war, strikes, lockouts, accidents, fire, breakdown of plant, machinery or shortage or unavailability of raw materials from a natural source of supply.

8.2 www.balkanenergy.net shall be entitled to delay or cancel delivery or to reduce the pieces delivered if it is prevented from or hindered in or delayed in manufacturing, obtaining or delivering the products by normal routes or means of delivery through circumstances beyond control.

9. Cancellation of orders

9.1 You can cancel your order for any item purchased on this website at any time before the goods are dispatched.

9.2 If you want to return the product check the Returns Policy.

9.3 Items that are a special order are non returnable.

9.4 You can return any items using your own courier or alternatively we can offer a collection and return service. The cost for return transport will be quoted on request. The return point is a transportation company located in your country.

9.5 The full original payment amount less any transport costs will be refunded to your account. We will refund your payment within 14 days of the goods being returned.

9.6 Please Contact us to arrange the details.

10. Delivery

10.1 We try hard to deliver within 15 working days from receipt of your order, although some items may take up to 21 days.

10.2 Delivery will be made by an agent of www.balkanenergy.net during working hours Monday to Friday. Before delivery you will be contacted by phone for confirmation that someone is going to be present at the delivery address on the nominated day. If our agent is unable to obtain a signature your order will not be left (unless specified) and you may incur an additional charge to redeliver your order.

10.3 www.balkanenergy.net will not be liable for any delay in delivery howsoever caused or any resulting losses incurred due to failure of delivery.

10.4 Delivery must be signed for by an adult aged 18 years or over and must indicate the condition of goods.

10.5 All goods are insured at their value for transportation damages. In order the insurance to be in effect the client should check the status of the product upon arrival and in case of any problem he should deny the delivery or point out the problem.

10.6 Delivery will be done to the pavement of the house of the client or any other place the client suggests and it’s accessible by the truck.

11. If goods are delivered damaged or faulty

Please check in detail our Returns Policy.

12. Title & Risk

12.1 Risk of damage to or loss of the Products shall pass to the Client upon delivery.

12.2 Notwithstanding any other provision herein title in the Products shall not pass to the Client until Energy Economy LTD has received all funds payment in full.

13. Privacy & Security

Please read our Privacy Policy.

14. Use of our site

14.1 To the fullest extent permitted at law, www.balkanenergy.net is providing this site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, prices, materials or products included in this site including, without limitation, warranties of merchantability, satisfactory quality and fitness for a particular purpose.

15. Governing law and jurisdiction

This contract is subject to the law of Bulgaria. All disputes arising out of this contract shall be subject to the exclusive jurisdiction of the courts of Blagoevgrad, Bulgaria.

16. Warranties & Liability

16.1 All goods supplied by www.balkanenergy.net come with a manufacturer's warranty of at least 2 years unless stated otherwise.

16.2 www.balkanenergy.net shall provide the Client with such information as is required to claim under the manufacturer's warranties. In the event of a claim, the Client shall in the first instance contact www.balkanenergy.net's customer service department.

16.3 www.balkanenergy.net does not provide any warranty cover against defects in his own right.

16.4 In any event and despite anything contained in these conditions, in no circumstances shall www.balkanenergy.net be liable in contract, tort (including negligence or breach of statutory duties) or otherwise howsoever, and whatever the cause thereof, (i) for any increased costs or expenses (ii) for any loss of profit, business contracts, revenues or anticipated savings, or (iii) for any special indirect or consequential damage of any nature whatsoever.

17. Links

www.balkanenergy.net do not accept any liability for any website not under our control, which may act as a portal to our site or be connected by a link with our site or that we connect by a link to.

18. General

18.1 Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control and the party shall be entitled to a reasonable extension of its obligations.

18.2 These terms and conditions are subject to change at any time without prior notice to the clients.